Online Digital Ticket Policy
At Huge Boxing, we want to ensure a seamless and transparent experience for all our customers when purchasing online digital tickets. Please review the following key points to help guide you through the process and understand your rights and options -
​1. **Digital Goods Overview:**
- Digital tickets are provided as electronic products. Upon purchase, your ticket will be delivered directly to your email, which you can download and access on your device.
2. **Delivery of Digital Tickets:**
- Once payment is successfully completed, an email confirmation containing your digital ticket will be sent to the email address provided at checkout. Please make sure your email address is correct before completing your purchase.
3. **Tracing Your Ticket Download:**
- Customers have the ability to track their download history through their email records. If you did not receive your ticket email or are having issues accessing the link, please reach out to our support team for assistance.
4. **Satisfaction and Issue Resolution:**
- If the ticket does not meet your expectations, please contact us immediately. We offer the following options to address any concerns:
- **Re-issue of Tickets:** If you did not receive your ticket or it is inaccessible, we can resend it to the original email or an alternate address.
- **Exchange Options:** For certain events, if you require an exchange, we may offer a solution on a case-by-case basis.
- **Refund Policy:** Refunds are only considered in cases of event cancellations or significant issues with the digital product. Please contact us for further information.
For additional assistance, our customer support team is here to help! Please reach out if you have questions or encounter any issues. Thank you for choosing Huge Boxing, and we look forward to welcoming you to an unforgettable event!
